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Customer care policy

Customer care policy

  1. 1. Identity of the Data Controller
    The Data Controller is Scavolini S.p.A., with registered office in Montelabbate (PU), Via Risara 60/70 - 74/78 postcode 61025, Italy. The Data Controller’s contact details are as follows: e-mail address [email protected].


  1. Contact details for the Data Protection Officer  (DPO)
    The Company has appointed a Data Protection Officer, who can be contacted at the following e-mail address  [email protected].


  1. Purposes and legal basis of processing
    Personal data will be processed to accommodate your request for support, as you expressly requested by filling in the related form. The legal basis of processing is legitimate interest (see Art. 6, paragraph 1, letter f) of Reg. (EU) 2016/679 - GDPR). These data will also be processed using electronic tools, registered in dedicated databases, and used strictly and solely to accommodate your request for support. Failure to provide data will make it impossible for us to accommodate the above request.


  1. Recipients of personal data
    In order to fulfil the purposes set out herein above, the Controller may disclose your personal data, where necessary by contract, to third parties appointed as data processors, including subjects or categories of subjects such as:
  • Companies that are part of the Scavolini Group;
  • Third-party product suppliers;
  • Sales agents, Dealers;
  • Carriers, shipping agents, depositories;
  • other companies bound by contract to the Controller who perform consulting activities, support for the provision of services, etc.

    The Controller guarantees the utmost care shall be taken to ensure that the disclosure of personal data to the above-mentioned recipients concerns only the data necessary to fulfil the specific purposes for which they are intended.

    Personal data are kept in the Data Controller’s databases and will be processed solely by authorised personnel. The latter will be provided with specific instructions as to the methods and purposes of processing and the personal data storage period.

    Moreover, these data will not be disclosed to third parties, except in those cases envisaged herein above and, in any case, within the limits set out herein.

    Lastly, be aware that personal data will not be disseminated.


  1. Data storage period
    The data processed for the purposes specified will be stored for the amount of time strictly necessary to achieve the purposes for which they were collected or in accordance with the provisions of all legal obligations and standards.


  1. Rights
    With reference to the personal data processed by Scavolini, the user may exercise the rights envisaged by Chapter III of EU Regulation 2016/679 within the limits and conditions envisaged by the regulation cited.


  1. Right to complain
    Data subjects who believe that the processing of the personal data referring to them conducted through the website takes place in breach of the provisions of the Regulation have the right to lodge a complaint with the Personal Data Protection Authority, as envisaged in Art. 77 of the Regulation itself, or to institute proper legal proceedings (Art. 79 of the Regulation).

4/20/2023 7:51:48 AM